Our customer information will be kept confidential and will not be released to anyone strictly. We are fully committed to protecting your privacy. Any personal information that you submit will be used simply to process your orders and is protected by our secure server. We are not involved in the selling, trading or alternative unauthorized use of personal information. We guarantee that we will not pass on your personal details to any other organizations. We have the latest encryption technology that would secure your ordering information such as your name, address and credit card number. The information cannot be read by third party, as your order travel to our system.
Product appearance and what we don't guarantee
- All photos of our products are being taken by professionals and being touched up for web-viewing, therefore the actual product can appear different under different viewing environment and lighting conditions.
- We also DO NOT guarantee that the items are "100% scratch free, chip free and spotless" because different items have different quality criteria from different suppliers.We do not refund or accept returns on items that are perceived as not meeting "customer's personal quality expectations", such as perfection or overly immaculate expectations. Customers are suppose to clarify their expectations with our sales department if they are in doubt of any item quality prior to any purchase, and not after the purchase.
- We cannot guarantee on the workmanship of the crafted items that do not meet customer's personal opinion and expectation because via the internet there are no means for our products to be felt and closely inspected by customers prior to purchase. Therefore if customers agree to make purchases through the internet, they have agreed on the suppliers inspection criteria. We also do not allow customers to purchase items to take a look at them to fulfill self-curiosity, then later request to return after they had satisfied their curiosity.
- In addition, some products that are handmade may not appear exactly the same as the ones shown in pictures, because handicrafts differ from one piece to another. Painted handicrafts may differ in colors, shapes, patterns etc.
- Also please take note that only grossly cohesive fracture is considered as a damage, thus claimable via shipping insurance. Adhesive drop-offs due to shipping shock vibe is not considered as a damage because the international courier does not recognize such claims, and it is the responsibility of customers to glue them back in the event that there is an adhesive problem aggravated by shock vibe.
- As many of our products are delicate in nature, we do not guarantee their lifetime, there is no warranty on how long the items will last in terms of their color, shine, intactness, usage and appearance. We only guarantee that items will arrive in good condition as they are supposed to be on the day of delivery. Any complaints or discrepancy made after 3 days of delivery CANNOT be entertained.
- There is no reliability test conducted on the products lifetime and their use conditions. Therefore, any item broken or dismantled are NOT exchangeable or replaceable during its usage time. This includes any shortlife wear and tear of bracelets, amulets, tassels, pendants, necklaces etc. Customers are held responsible for their own usage conditions.
- There is no guarantee for any defects or damage sustained on packaging materials. Shipping insurance does not cover for packaging materials. They are suppose to give way and sacrifice itself to protect items inside from getting damage. Therefore, no replacement or refund for dented or damaged packaging materials, containers, manufacturer's box or gift boxes no matter how pretty they should appear to be.
We offer money back guarantee for order cancellation if the order has not yet been shipped. Cancellations are best made within 1 hour of your order time. All items are normally shipped very fast. Shipped items will be too late for cancellation. Once shipped, items are considered sold. However, in the event that your cancellation takes place before your items are shipped, a fee will also be imposed for credit card transaction and on any handling charge imposed by the courier. The minimum fee that will be charged is 8% of the total amount paid for any cancellation, it could be more depending on how much packaging and handling done. Please contact us quick by emailing to firstname.lastname@example.org. However, kindly be understood that the sending of your emails to us does not guarantee that the emails have been received or being read by us because we do not provide 24 hours human generated email service. Therefore we do not hold responsibility on the cancellation if an order has been shipped, even though your email had been sent out earlier. We will do our best to assist you gladly once we read your email.
For damaged goods during shipment, loss shipment and order cancellation, we can provide a refund for the goods. No refund will be made for shipping cost that has been used.